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ITNWorks Service & Support
[ITNWorks
Technical Support Services]
[ITNWorks Computer Systems Management
Services]
At ITNWorks, we realize that computers aren't much good if
they don't work. That's why we concentrate on timely, knowledgeable
support and systems management services designed to make sure that
your computer systems keep working the way they were meant to. ITNWorks
offers service and support on an hourly, monthly, or annual basis. We
offer on-site, on-line (connecting directly to your computers), and
telephone support.
ITNWorks Technical Support Services
ITNWorks can keep your computers up-and-running 24 hours a
day, seven days a week. To guarantee that ITNWorks customers
get just the right type of support that they need, ITNWorks
offers flexible, "design your own" support options and pricing which
include:
On-site, on-line, or telephone "help-desk" options.
24/7 or Normal Business hour coverage.
4 Hour, 8 Hour, or Next Business Day guaranteed response
options.
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ITNWorks Computer Systems Management Services
Because not every business is large enough to have its own in-house
Information Systems department, ITNWorks offers unique computer
systems management packages which can include any of the following
services:
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Regularly scheduled daily, weekly, or monthly maintenance &
support visits:
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An experienced ITNWorks technician can come to your
business location to maintain your computer systems and perform
necessary computer chores, like adding new users, installing new
peripherals, changing computer configurations, or rotating data
backup media.
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Telephone "Help-Desk" Support:
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Our support personnel can be available to your employees
during regular business hours to answer those software "how-to"
questions.
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Remote-Control Computer Support:
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An ITNWorks technician can directly connect to your
computers or computer network over telephone lines or the internet,
to solve problems immediately or "show you how".
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Off-Site Data Storage
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ITNWorks can store your "mission critical" data at
our site to guard against disastrous data loss.
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Placement of On-Site, Full or Part Time Technical Staff at
Your Location:
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ITNWorks can assign an experienced technician to your
site on a full or part-time basis.
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Technical Staff Hiring Services
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If you are looking for full-time on-site Information Systems
employees, ITNWorks can help you find, vet, and hire
experienced, knowledgeable and reliable computer employees.
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